Customer Support Center: Official Assistance and Contact Information

The official customer support team is available 24 hours a day, 7 days a week to assist users in the United Republic of Tanzania. Whether you have inquiries regarding account registration, M-Pesa deposits, withdrawal status, or technical platform performance, our specialists are ready to provide professional guidance.

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Official Communication Channels

To ensure timely and accurate assistance, users can choose from several official support channels:

Live Chat: The fastest way to receive help. Accessible 24/7 directly on the website for urgent matters like live betting or login issues.
Email Support: Send your detailed enquiries to support-en@paripesa.com. This channel is recommended for account reviews and submitting documents for identity verification.
Telegram Support: Use the official @paripesa_support_africa_bot for quick mobile communication and low-data usage assistance.

How to Reach Us for Specific Enquiries

Depending on the nature of your request, different channels may be more efficient:

Urgent Technical & Betting Issues: We recommend using the Live Chat feature. Most technical difficulties or questions about active bets are resolved by our agents within minutes.

Verification and KYC: For identity confirmation or document submission, support-en@paripesa.com is the most secure method. Our compliance team reviews these requests according to internal safety standards and Tanzanian privacy laws.

Mobile Messaging: The Telegram bot @paripesa_support_africa_bot is ideal for users who prefer to stay connected on the go without maintaining a continuous browser session.

Payment and Transaction Assistance

A significant portion of support requests involves account funding and payouts. Our team is specifically trained to handle local payment methods popular in Tanzania. If you encounter any challenges with M-Pesa, Tigo Pesa, Airtel Money, or Halo Pesa, our specialists can help track your transaction and ensure your TZS balance is updated correctly.

Please note that for security purposes, you may be required to verify your identity before processing large withdrawals or changing financial details.

Additional Self-Service Resources

Before contacting a support agent, we encourage you to explore our Help Center. Many routine questions can be answered instantly through our comprehensive guides:

FAQ: Quick answers to the most common platform questions.
Transaction Guides: Step-by-step instructions for M-Pesa and Tigo Pesa deposits.
Bonus Rules: Clear explanations of wagering requirements and promotional terms.
Responsible Gaming: Tools and information to help you manage your betting activity safely.

Feedback and Dispute Resolution

Your feedback helps us improve the platform for all Tanzanian players. Suggestions regarding new casino games, sports markets, or payment methods are always welcome and reviewed by our development teams.

Formal Complaints: We follow a transparent internal review process for all complaints. If you feel a dispute regarding your account or privacy has not been resolved satisfactorily, you may have the right to escalate the matter to the Gaming Board of Tanzania (GBT) or the Personal Data Protection Commission (PDPC).

Official Email: support-en@paripesa.com

Official Telegram Bot: @paripesa_support_africa_bot

Article updated: June 2026